The Dallas Housing Authority’s efforts to distribute Covid-19 housing assistance to the city’s renters were bolstered by a sales software system reconfigured with features that enabled officials to grant aid more quickly and equitably.
The governmental agency, sponsored by the U.S. Department of Housing and Urban Development, in August was tasked with distributing $4 million to income-eligible renters before Dec. 31 as part of the $2 trillion Coronavirus Aid, Relief and Economic Security Act.
To meet the deadline and ensure the funds would reach the neediest families, DHA staffers customized an existing software program from Zoho Corp. to automate tasks and map the most economically vulnerable neighborhoods in the city. Zoho’s customer relationship-management software is primarily intended for sales teams.
“If we can leverage technology to move faster but also move with intention, that was really the spirit of what I tried to accomplish here,” said Dr. Myriam Igoufe, vice